Privacy Policy

cylentria.com · Last updated: 1 January 2025

1. Data Controller

The controller of your personal data is cylentria.com (PE), registered at Business Center Horizon, 42 Sahaidachnoho Street, Office 7, Kyiv, 04070, Ukraine, EDRPOU code 63358503. Contact: contact@cylentria.com, +380 633 398 9981. Representative: Daniel Garcia, Managing Director.

2. Framework

We process personal data in accordance with the Law of Ukraine No. 3993-IX 'On Personal Data Protection' and, where the distance contract for fitness coaching packages applies, the Law of Ukraine No. 3153-IX 'On Consumer Protection'. Service provider identification follows Article 7 of the Law of Ukraine No. 675-VIII 'On Electronic Commerce'.

3. Data We Collect

  • Identification and contact data submitted in consultation forms: name, email address, phone number.
  • Information about the selected coaching package, your goals and stated preferences.
  • Technical data: IP address, device and browser data, and essential cookie records.

4. Purposes and Legal Bases

  • Responding to your consultation request and preparing a distance contract — basis: your consent and pre-contractual steps.
  • Performance of the fitness coaching agreement — basis: contract performance.
  • Complaint handling and record-keeping — basis: legal obligation.
  • Non-essential analytics and marketing cookies — basis: your prior consent, which you may withdraw at any time.

5. Retention

Consultation requests are kept for 12 months from the last contact unless a contract is concluded. Contract and accounting records are retained for the period required by Ukrainian law. Consent records are kept for as long as the consent is relied upon.

6. Sharing

Data may be shared with hosting and email providers, payment and accounting providers, and professional advisers acting on our instructions. We do not sell personal data. Transfers outside Ukraine occur only with appropriate safeguards.

7. Security

We apply technical and organisational measures, including access limitation, encryption in transit and periodic review, to protect personal data against unauthorised access, loss or alteration.

8. Your Rights

Under the Law of Ukraine No. 3993-IX 'On Personal Data Protection' you may request access, rectification, erasure, restriction, objection, portability, and withdraw consent. Requests are sent to contact@cylentria.com; we respond within the statutory period.

9. Cookies

Non-essential cookies are set only after your prior consent. Rejecting is as easy as accepting, and you may withdraw consent at any time via the cookie settings link in the footer.

10. Complaints

You may contact us first using the details above. Consumers may also apply to the State Service of Ukraine on Food Safety and Consumer Protection and to the courts under the Law of Ukraine No. 3153-IX 'On Consumer Protection'. Data protection complaints may be addressed to the Ukrainian Parliament Commissioner for Human Rights.